Neonparty® -FAQ

Our collection of 42 fonts includes cursive, block letter and double-lined font styles. We recommend choosing a double-lined font for larger signs. Double-lined fonts aren't always available for smaller signs.

What are the size options?

When using our custom design tool you can create a sign that perfectly suits your needs. Simply select one of the 7 size options, or select "custom size" to adjust it to an exact size. To do this, just enter the width that you want, and the height will be calculated automatically based on the font chosen.

If you want your sign to be smaller than the size shown in the 'XXS' option, please contact us so we can make adjustments.

Do you offer a free design service?

Yes! Our design team will happily work with you to perfect your design for free. We typically get back to you within 3 hours with a mockup and quote for the design. You can request unlimited changes to your design, we want to make sure you love it! 

If you change your mind and wish to amend or cancel your order before the sign goes into production, we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production, we will no longer be able to offer a refund.

Our custom neon sign tool is ideal for creating neon word signs, personalised name signs and neon light quotes.

If you're looking for something different, such as a business logo, unique neon artwork, or gamertag, we would love to work with you on a design. Simply reach out to us with your idea and we will provide you with a mockup and quote of the design! 

Are LED neon signs safe and durable?

Yes, LED neon signs are very safe and durable. LED neon signs have a much lower power usage compared to traditional glass neon signs, which means they not only stay cool to the touch, but they're also a much more sustainable option. While traditional neon signs are made using glass, LED neon flex is made using high quality, flame retardant and flexible silicon and acrylic, which makes them incredibly durable and much safer as there's no risk of glass shattering.

The total cord length for our neon signs is 3.5 metres. This includes a 1.8 metre transparent cord that connects to an AC 100-240V to DC 12V 7A LED power adapter and an additional 2 metres of black cable from the adapter to the power socket. If you require a longer cord, we can extend the transparent cord to 3 metres for a total cord length of 5 metres.

We also offer USB or battery-powered options for small neon signs. Please contact us to see if your design is suitable for these alternative power options.

How do I install my neon sign?

Installing your new neon sign is very easy. Neon signs typically weigh only 2-6kg and have pre-drilled holes on the acrylic backboard, making the installation process hassle-free. We offer 3 different types of installation kits that can be added to your order to best suit your needs.

Screw fixing kit (free) - most popular

Chain hanging kit (free)

Steel-wire hanging

You can also use products like 3M commands strips or fishing wire to mount or hang your sign. These 'DIY' installation methods are ideal for displaying your sign temporarily, or in spaces such as school classrooms or rental houses where there may be restrictions on drilling holes into the wall.

Can I use my neon side outdoors?

Yes, we can produce neon signs with an IP67 waterproof rating that are suitable for use at outdoor events and permanent outdoor installation. 

Our indoor LED neon signs can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet. Indoor signs are not watertight and can not be exposed to wet weather, extreme heat or cold or be placed in locations where they might get wet. 

Please ensure you select "Outdoor" when ordering your sign if you intend to use your sign outside or anywhere where it might get wet. 

Please note that indoor signs with water damage from improper use may not be covered under our warranty.

Can you print an image on my sign?

Yes! We use a technique called UV printing to add detailed and vibrant images, text or colours on your sign. UV printing uses high-tech, ultra-violet lights to cure ink as it is printed and lets us create incredibly detailed signs. UV printing can be used to enhance your LED neon sign in a variety of ways. Here are a few:

-UV print an exact match of your brands colours or logo design
-UV print text that is too small to be made with neon.
-UV print colours onto the background 

How long do neon signs typically last?

Our high-quality LED neon signs can last for up to 40,000 hours when used for around 8 hours each day. The lifespan of an LED neon sign mainly depends on how frequently it's used. If you plan on having your neon sign powered on 24/7, we recommend turning it off for a period of 12-24 hours every few weeks so you can get the most out of its expected lifespan.

We have experience in making neon signs in a wide range of sizes, big and small! 

Our LED neon tubing is available in either 6mm or 8mm tubing. The thickness for your sign will depend on its overall size. For larger signs, we can use 2 rows of 8mm tubing to make the neon tubing appear larger and stand out even more. 

The minimum letter height for simple cursive and non-cursive fonts is approximately 5-10cm. Double-lined fonts have a typical minimum letter height of 10-14cm. 

For neon signs orders larger than 240cm by 120cm, we need to separate the acrylic backboard into 2 or more parts to ensure the risk of damage is minimised and the sign is safe during shipping. The pieces can be easily arranged together.

What are the different acrylic backboard options?

In order for the LED neon tubing to retain its shape, we use high-quality acrylic backboards that can be cut in a variety of different ways.

By default, neon signs are mounted on a clear acrylic backboard with pre-drilled holes for installation. We have 4 different backboard shape options, with 2 of them available at no extra cost. Our two standard options are:

Cut Around Acrylic: Most popular option with a 20mm clear acrylic border

Rectangle Acrylic : Sleek, polished and professional look. 

We also offer:

Cut to Letter Acrylic: Minimal amount of acrylic border, near invisible look

- Sometimes we will separate the sign into two or more pieces to ensure there is as little acrylic backing visible as possible. For example, for a sign with 2 words we may separate the backing to eliminate the need for acrylic between the words. This is also done to ensure the sign is as durable as possible.

Acrylic Stand: Ideal for signs that will be moved often and tabletop displays. Detachable acrylic base.

We also offer different coloured backboards. These include white, black, gold, silver and UV printing for images or other colours.

How are the neon signs made?

Our dedicated production team handcrafts your sign to meet the specifications of your approved design. The LED neon strips encased in flexible tubing are shaped to your design and then mounted on a high-quality acrylic backboard. Our signs are free from neon gas, mercury, and glass, making them safe and durable.

The process starts here in Australia, with all communication and design handled by our local team. Once an order is placed, the information is received by our dedicated production team at our own factory in China who handcraft each unique neon sign.

We're able to create a wide variety of signs suitable for any and all occasions and settings! These include:

- Wedding Signs

- Business Logo Signs

- IP67 Waterproof Outdoor Signs

- RGB Colour-Changing Signs

- Home Décor & Wall Art

- Storefront Signs

- Bar & Restaurant Signs

- Party & Event Signs

- Holiday Themed Signs

- UV Printed Signs

- Gaming neon signs

- Podcast neon signs

- Neon office wall art

- Open neon signs

- Studio LED signage

What is the turnaround time?

The typical turnaround time for standard order is 2-3 weeks, including production and shipping. 

Add "Priority Production" at checkout to push your order to the front of the queue and receive it in 2 weeks. 

If you need to receive your order by a specific date, please specify the date in your order notes. If the date is in less than 2 weeks, please ensure you and priority production as well.

We offer free shipping across Australia on all orders over $299. Standard shipping for orders under $299 is $38.

We also offer local pickup from our office in Dandenong South, VIC.

What are your payment and billing T&C's?

Neon Party online shop - Payment for all signs and products ordered through the Neon Party online shop is taken at the point of sale. This includes custom neon signs designed online using our Custom Design Tool. Our online payment options include credit card, PayPal, Afterpay, Klarna and Zip.

Custom Designed Neon Signs - If you are working with us directly to design your neon sign, payment is required in full before production can begin. Once you have approved the design, we can either send you an invoice via email, or a secure link to our website to make the payment. Our online payment options include credit card, PayPal, Afterpay, Klarna and Zip.

What if my sign is damaged in transit?

In the unlikely event that your neon sign has been damaged in transit we will ensure a resolution is provided. 

We recommend opening your Neon Party parcel as soon as possible once it has been delivered. Any damage must be reported within 14 days of delivery of your neon sign to be eligible for a replacement. Damage or faults reported after this time period may not be covered by our warranty.

If you believe your sign was damaged in transit, please contact us and provide photos of the damage. It is also important that you report the damage directly to the courier service as soon as possible.

You can find more information on our warranty coverage and claims procedure here.